000			00315nam a22001337a 4500
005			20210702100422.0
008			210702b ||||| |||| 00| 0 eng d
041			_aeng
100			_aOakland John S _910946
245			_aTotal quality management
260			_aNew york _bIFS Pub _c1989
300			_a181
942			_cBK
999			_c61894 _d61894