| 000 | 00408nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210219s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a8122427998 | ||
| 082 |
_a658.834 _bHA-M |
||
| 100 |
_aHayes Bob E _920361 |
||
| 245 | 0 |
_aMeasuring customer satisfaction and loyalty _cHayes Bob E |
|
| 250 | _a3rd | ||
| 260 |
_aNew Delhi _bNew Age _c2010 |
||
| 300 | _axxiii,287 | ||
| 942 | _cBK | ||
| 950 | _o658.834 HA-M | ||
| 999 |
_c53014 _d53014 |
||