| 000 | 00382nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 210219s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a1403939494 | ||
| 082 |
_a658.812 _bSH-B |
||
| 100 |
_aShaw Colin _920289 |
||
| 245 | 0 |
_aBuilding great customer experiences _cShaw Colin |
|
| 260 |
_aUSA _bPalgrave macmillan _c2005 |
||
| 300 | _axxii,218 | ||
| 942 | _cBK | ||
| 950 | _o658.812 SH-B | ||
| 999 |
_c52800 _d52800 |
||