Besterfield, Dale H., Michana, C.B. <br/><br/>
Total quality management 

 - New Delhi,  Pearson,  2003, 
 - xi;  640p 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.562   / B561T